Refund Policy

1. General Refund Policy

ScopeSketch provides digital services that are delivered immediately upon successful payment. Once you have access to the service features, the value has been delivered. However, we understand that exceptional circumstances may arise.

2. Eligible Refund Scenarios

We may provide refunds at our sole discretion in the following situations:

3. Refund Timeframes

4. Non-Refundable Circumstances

Refunds will generally not be provided in the following situations:

• Change of mind after successful service delivery
• Failure to use the service after purchase
• Misunderstanding of service features (when clearly documented)
• Violation of Terms of Service leading to account suspension
• Requests made after the applicable time limits
• Partial refunds for unused portions of lifetime plans
• Refunds requested for fraudulent or chargeback activity

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

1. Contact our support team at info@scopesketch.com
2. Include your order number, email address, and payment date
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant screenshots or documentation

5.2 Review Process

Our review process includes:

• Acknowledgment of your request within 24 hours
• Investigation of the reported issue (if applicable)
• Review of your account usage and payment history
• Decision communication within 5-7 business days

5.3 Refund Processing

If your refund is approved:

• Refunds are processed through the original payment method
• Processing time is typically 5-10 business days
• You will receive confirmation once the refund is issued
• Account access to paid features will be revoked upon refund

6. Alternative Resolutions

Before requesting a refund, we encourage you to contact our support team. We may be able to resolve your issue through:

• Technical troubleshooting and account assistance
• Service credits for temporary outages
• Additional training or guidance on service features
• Account adjustments or plan modifications

7. Chargeback Policy

If you initiate a chargeback with your payment provider instead of contacting us directly:

• Your account will be immediately suspended pending resolution
• We will provide transaction documentation to your payment provider
• Successful chargebacks may result in permanent account termination
• We strongly encourage contacting us first to avoid service disruption

8. Partial Refunds

In some cases, we may offer partial refunds or service credits:

• Prorated refunds for service outages longer than 24 hours
• Partial refunds for significantly degraded service quality
• Service credits for future use instead of monetary refunds
• Add-on pack credits for unused generations in specific circumstances

9. Payment Processor Fees

Please note that payment processor fees are non-refundable. If you receive a refund:

• The original processing fees may be deducted from your refund
• Currency conversion fees (if applicable) are not refundable
• The net amount refunded may be less than the original charge

10. Contact Information

11. Policy Updates

This Refund Policy may be updated from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of the service after changes constitutes acceptance of the updated policy.